Quality Policy

SEMIRARA MINING & POWER CORPORATION strives to continuously increase customer satisfaction and enhance customer experience through its highly trained and motivated workforce, producing globally competitive coal that exceed customers' expectations and stakeholders' confidence, and commits to:

1. Establish and review Quality Objectives to ensure its relevance to the business environment.
2. Comply with all applicable legal, regulatory and standards to which we subscribe.
3. Employ best practices in mining to maximize customer satisfaction and enhance customer experience.
4. Exceed customer's expectation through on-time delivery of quality coal at competitive price.
5. Achieve operational excellence to maximize value for our stakeholders.
6. Ensure continuity of critical business functions and processes in accordance with contractual, legal and our own business requirements.
7. Develop the competencies of our people to harness their full potential and improve productivity.
8. Embed a culture of continual improvement in all its levels of organization through engaging employees and involving them in improvement activities; and
9. Integrate sustainable and responsible practices into our operations through energy efficiency and/or adapting applicable global climate action efforts towards a resilient economy.

This policy shall be communicated to all employees and those working on its behalf, as well as visitors and relevant stakeholders. They are in turn encouraged to report issues or concerns that led to or will lead to issues and/or deviation from these commitments to the Management Team without fear of repression, reprimand or intimidation.